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Testimonials

“A consulting partner, such as COPE Health Solutions, provides content and process expertise for implementing broad changes in service delivery and the culture of service delivery. COPE can provide important process support and guidance based on [its] expertise in other settings with similar projects.”

-Rafael Gomez, California Healthcare Foundation

“The Camino de Salud Network initiative would not have been a success without the innovative approach, commitment, and expertise of the COPE Health Solutions team. The [team] helped us design and implement an integrated network across LAC and USC Medical Center and a large number of community health centers in the service area. Many of the coordinated care strategies, designed for our project, have been adopted by the County of Los Angeles Department of Health Services for use in other regions of our county.”

-Pete Delgado, former CEO of LAC and USC Medical Center and currently CEO of Salinas Valley Memorial Hospital

“The Clinical Care Extenders are enthusiastic [young leaders], trained to be effective in the many hospital departments we have at Riverside Community Hospital. They literally extend the care and compassion the staff provides to our patients and are a welcome part of our workforce. They provide support to patients and staff who learn from their sharing and giving. They have been our eyes, ears and hands in special projects, making a difference with each activity. Thank you to the staff and leaders at COPE Health Solutions for their farsightedness. I expect we will gain in long term a recruitment of health care providers as a result of these efforts.”

-Norene Bowers, former Chief Nursing Officer at Riverside Community Hospital

“Organizations often do not recognize the true value of project management and implementation support until after they have worked with COPE Health Solutions. COPE’s project managers are among the best we’ve ever worked with, both in terms of content expertise and ability to align disparate stakeholders.”

-Michael Hochman, MD, Medical Director, Innovation at AltaMed Health Services

“COPE Health Solutions is a proven health care leader with a unique vision, deep competencies and proven models to solve the health care workforce shortage. As a trusted partner of Citrus Valley Health Partners, COPE has helped us address our most pressing workforce challenges while providing support for our clinical staff.”

-Elvia Foulke, Board Member/Former EVP and COD, Citrus Valley Health Partners

“With the collaborative partnership of COPE Health Solutions, we were able to optimize the overall patient experience. Their work on our design of new, initiatives were instrumental and invaluable, and, as a result, we continue to receive national recognition towards our journey to transform to a culture of a healing hospital.”

-Grace Ibe, former Senior Director, Service Excellence and Culture Development, Dignity Health/ Southern California West and currently Vice President, Patient Experience at Good Samaritan Hospital

“COPE Health Solutions has emerged as a thought leader in areas of clinical integration, care coordination and workforce planning and development….CEO Allen Miller’s … message articulates strategies for health organizations to provide better health and better care at lower cost (the Triple Aim).”

-Janice Frates, PhD, Professor, Health Care Administration, California State University Long Beach

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