Shanah Tirado


Shanah Tirado is a Director at COPE Health Solutions supporting the Care Redesign and Network Development Service Lines. Ms. Tirado integrates rigorous business and policy analysis with the realities of local communities, particularly as it relates to population health management of high-risk patient populations including Medicaid, Medicare, and dual eligible patient pools. Ms. Tirado brings a community based perspective to her work, with emphasis on social determinants of health, disparity reduction, and integration of community based organizations into networks and care models to improve quality and reduce costs.

Ms. Tirado began her career as a paralegal and patient navigator providing direct intake, case management, and advocacy for low income New Yorkers seeking disability and related public benefits from the Social Security Administration. In this capacity, Ms. Tirado standardized intake and screening and developed a workflow that accelerated case management for terminally ill and high-risk patients, resulting in reduced average time from intake to application and increases application approval rates.

Recent engagements include care model redesign and implementation at a regional payor, State Medicaid managed care reprocurement support, care navigation program design and evaluation in both clinical and non-clinical settings, contracting and sustainability strategy for non-clinical providers, and strategic advisory for establishing direct care management services.
Prior to joining COPE Health Solutions, Ms. Tirado worked in the Health Industries Advisory practice of PricewaterhouseCoopers, where she advised a variety of industry stakeholders. Other experience includes the Advisory Board Company, IBM, and the LegalHealth division of New York Legal Assistance Group.

Ms. Tirado was born and raised in the Bronx, New York. She attained her Bachelor of Science in Biology from Yale University. She also holds a Master of Business Administration from The Wharton School and a Master of Public Administration from the Harvard Kennedy School.