Background:
In 2008, Kern Medical Center established a Care
Management Program (CMP) for low-income adults identified as
frequent users of hospital services. Frequent users are defined as
having 4 or more emergency department (ED) visits or admissions,
3 or more admissions, or 2 or more admissions and 1 ED visit within
1 year. The CMP helps patients access primary care and medical and
social resources.