Press Case Study

Improving Post-Discharge Phone Call Rates Using Health Scholars

Background: Benefits of a Post-Discharge Phone Program Hospitals have improved patient outcomes and patient satisfaction scores via implementation of a successful post-discharge phone call program to achieve: Improved patient outcomes: Patients receiving a post-discharge call were 23.1% less likely to be readmitted compared to patients who did not receive a call1. Early detection of adverse […]

Related Services : Health Care Talent Innovations

Implementing effective project management solutions to achieve Medicaid 1115 waiver goals

The Problem: The Community Care Collaborative (CCC) is a new community-based organization with accountable care principles committed to improving the quality of health care in Travis County, Texas. Much of the initial funding for the CCC will come from successful participation in Texas’ 1115 Medicaid Waiver. Achieving set project milestones and clinical outcomes is […]

Related Services : Project Management Office

Facilitating a National Institute on Aging-Funded Randomized Control Trial in Largest Federally Qualified Health Center in the Country

The Problem: University of Southern California (USC) launched a National Institute on Aging funded randomized controlled trial to address inappropriate and over-prescribing of antibiotics for acute upper respiratory infections. These behaviors have led to the spread of antibiotic-resistant bacteria, a public health problem that contributed to over 18,000 deaths in the U.S. in 2005 […]

Related Services : Translational Research and Comparative Effectiveness

Going “Baby-Friendly” with COPE Health Solutions

The Problem: California law (Health and Safety Code Section 123367) requires all hospitals providing perinatal services to implement a maternity-focused program in line with the United Nations International Children’s Emergency Fund’s (UNICEF) “Ten Steps to Effective Breastfeeding” through the Baby-Friendly Hospital Initiative (BFHI) or a comparable process by January 1, 2025. Currently, less than […]

Related Services : Health Care Talent Innovations

Recruitment and implementation of a behavioral economics randomized controlled trial

The Problem: The University of Southern California (USC) launched a National Institute on Aging-funded randomized, controlled trial to evaluate a novel incentive intervention that varies payment design based on the principles of behavioral economics. Studies have shown that financial incentives increase the adoption of healthy behaviors. Similarly, when financial incentives are removed, adherence of […]

Related Services : Translational Research and Comparative Effectiveness

Making Post-Discharge Calls Sustainable in High-Volume Patient Care Environments

Background: Post-discharge phone calls are an empirically supported best practice for improving the patient experience and reducing readmissions in hospitals1. The Agency for Healthcare Research and Quality (AHRQ) recommends that follow-up calls be made to patients within 48-72 hours of discharge2. To meet industry standards and stay connected with their patients, providers are working […]

Related Services : Health Care Talent Innovations