Erick Ruiz

Erick Ruiz is a seasoned professional with over a decade of experience spanning customer service, call center management, and health care. His diverse background has equipped him with the ability to excel in high-pressure environments, consistently delivering exceptional results.

Currently, Mr. Ruiz serves as a Community Health Worker with COPE Health Solutions, where he plays a crucial role in connecting health care providers with the community. His position requires a deep understanding of public health issues and the ability to communicate effectively with individuals from various backgrounds. Mr. Ruiz is committed to improving health outcomes through dedicated outreach, patient education, and support services. His empathetic approach and comprehensive knowledge of community resources make him an invaluable asset to the health care team.

In his previous roles, Mr. Ruiz has excelled as both a Contact Center Supervisor and Call Center Escalation Analyst, where he demonstrated exceptional leadership and analytical abilities. He successfully managed teams, resolved complex escalated cases, and consistently improved performance metrics, leading to higher customer satisfaction. His experience as a bilingual customer service representative further enhanced his capacity to bridge communication gaps, ensuring that clients received clear and effective support regardless of language barriers.